Accessing Our Website
We are committed to making our website accessible to all our customers and providing helpful information to assist users to effectively access our website. We have also introduced several improvements to our website in accordance with guidelines from the Web Accessibility Initiative (WAI) and you can read about some of the changes here:

Text Size Adjustments
You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page. 

Internet Explorer
Click 'View' to open the View menu or press 'Alt' and 'V'

1. Select the 'Text Size' option or select by pressing 'X'
2. Choose your preferred text size using your mouse or use the up and down arrow keys
3. Click to select the text size or press 'Enter'
4. The text size should change to reflect your choice

Firefox
Click 'View' to open the View menu 

1. Select the 'Text Size' option
2. Select 'Increase' or 'Decrease
3. The text on our site should change to reflect your choice

Safari
Click 'View' to open the View menu

1. Click on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard shortcuts select 'Apple' and '+' (plus) or 'Apple' and '-' (minus)
2. The text size on our site should change to reflect your choice

Website Accessibility Features
Consistent page headings and titles
A consistent heading structure has been used so that page information is compatible with access technology.

Contrasting colours
We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site's colours, you can do this by changing your browser settings.

Alternative text for graphics
All graphics and images contain descriptive alt tag attributes (alternative text). Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.

Descriptive links
All links have been written to make sense when taken out of context. Where appropriate, we have also added information to let you know if the link will open a new window or if additional software is required to view.
Keeping your browser updatedWe recommend you keep your browser up to date, because the newer versions provide higher levels of security.

To check the version of your current browser, check in the 'help' or 'about' section of your browser toolbar.

You can download the latest browser versions from the web for free, subject to your usual telephone or internet usage charges. The main sites to obtain upgrades are:

Links to external sites are provided however, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Legislation, standards and guidelines
WAI Web Content Accessibility Guidelines - WCAG1 and WCAG2 (Opens in a New Page)
The Web Accessibility Initiative (WAI), part of the World Wide Web Consortium (W3C), is an international consortium devoted to promoting accessibility on the web. Their Web Content Accessibility Guidelines (WCAG) are generally accepted as the definitive guidelines on web accessibility and accessible design techniques, and many other apparent sets of standards and guidelines actually refer back to the WAI guidelines.

UK legislation and standards

• BS 8878 
  A code of practice published by the British Standards Institute on how to commission, plan, implement and maintain accessible websites. This supercedes PAS 78.
• The Equality Act 2010 (Opens in a New Page)
  This Act of Parliament brings together, and in some cases strengthens, all of the preceding anti-discrimination law, including the Disability Discrimination Act 1995 (DDA) and Special Education Needs and Disability Act 2001 (SENDA) (Opens in a New Page)
• Codes of Practice for the Equality Act (Opens in a New Page)
  Codes of practice explaining legal rights and requirements under the Equality Act, produced by the UK government and the EHRC (Equalities and Human Rights Commission).
• What the Law says (Opens in a New Page) Information about the Equality Act 2010 and the EHRC, on the Disability section of the UK government's website.